Return Policy

Last updated: 01/08/2024

We are committed to providing high-quality products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below.

1. Damages and Problems

We encourage you to carefully inspect your purchases upon receipt. If you notice that the products you received are defective, damaged, or if you received the wrong item, please contact us immediately. Provide a detailed description of the problem and, if possible, include photos of the damage or incorrect items. We will accept reports of damage or problems within 14 days of delivery.

2. Exceptions: Non-returnable items or items with return restrictions

Due to the nature of our products, some items cannot be returned or are subject to returns restrictions.

Non-returnable items: For hygiene and safety reasons, we do not accept returns of products that have been opened, used, or are not in their original packaging. This includes, but is not limited to, creams, oils, lotions, and other personal care products.

Sale or Promotional Items: Products purchased on sale or during special promotions may be subject to specific restrictions regarding returns and refunds. Please check the specific terms of the offer at the time of purchase.

3. Exchanges and Refunds

Exchanges: If you wish to exchange a product, we can offer you an exchange for another product of the same value, provided that the returned product meets the return criteria (unopened, unused, in the original packaging). Exchanges are subject to availability of the desired product.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to the original payment method within a certain number of days. Times may vary depending on the policies of your bank or payment provider.

Please note that original shipping costs are non-refundable. Additionally, return shipping costs are the responsibility of the customer, unless the return is due to our error (such as shipping an incorrect or defective item).

4. Contact Information

To initiate a return, exchange, or have any questions regarding our return policy, please contact us at the following address:

Email: info@cannabilla.it

Phone: +39 0736 096736

Address: Via Caccianebbia 10 - 63857 Amandola (FM)

Our team is available to assist you and ensure your experience with cannabilla.it is satisfactory.

Note: Our return policy is subject to change without notice. We recommend checking this page periodically for updates.