Shipping and Returns Policy

Last updated: 01/08/2024

Welcome to cannabilla.it. Our shipping and returns policy is designed to provide you with a clear understanding of how we handle the delivery of our products and the procedures for returns and exchanges. Please read the following information carefully.

1. International and Local Shipping Options

We offer both local and international shipping services. The available shipping options vary depending on the destination of the package:

Local Shipping (Italy): We offer standard and express shipping services with the following couriers: SDA (Poste Italiane), BRT, GLS, UPS.

Cannabilla reserves the right to choose the most suitable courier based on the best shipping conditions for the specific order placed by the customer.

International Shipping: We offer standard shipping and, in some cases, express shipping to selected destinations.

SDA (Poste Italiane), BRT, GLS, UPS.

Cannabilla reserves the right to choose the most suitable courier based on the best shipping conditions for the specific order placed by the customer.

2. Supported Shipping Areas

We ship our products throughout Italy and to many international countries. However, there may be restrictions due to local regulations on hemp-containing cosmetics. Before placing an international order, please check your country's local regulations.

3. Shipping Costs

Shipping costs are calculated based on the package weight, destination, and shipping method selected. Applicable shipping costs will be displayed during the checkout process before confirming your order. We also offer periodic promotions with free shipping for orders over a certain amount, which is specified from time to time on our website.

4. Returns, Exchanges, Damages, and Lost Packages Policy

Our customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following policies:

Returns and Exchanges: We accept returns and exchanges within 14 days of purchase, as long as the products are unused, unopened, and in their original packaging. To initiate a return or exchange, please contact us at info@cannabilla with your order number and the reason for the return. Return shipping costs are the responsibility of the sender.

Damage: If you receive damaged products, please contact us within 7 days of delivery, providing a detailed description of the problem and photos of the damage. We will send you a replacement or refund, subject to availability.

Lost Packages: If a package is lost during shipping, we will verify it with the carrier. If the package is not found, we will offer a full refund or a new shipment.

5. Order Processing and Delivery Times

Processing Times: Orders are processed within 1 business day. During peak demand periods, processing times may be slightly longer (2-3 business days).

Delivery Times: Delivery times vary depending on the destination and shipping method chosen. For standard shipping to Italy and the EU, estimated delivery times are 2-5 business days. International shipments outside the EU may take 5-15 business days, depending on the destination country and customs procedures.

6. Payment Options

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express)

PayPal

Bank Transfer.

7. Payment Requirements and Instructions

Payment must be made at the time of ordering. For payments by bank transfer, the order will be processed once payment confirmation is received. Please be sure to include your order number in the transfer reference to avoid processing delays.

8. Contact Information

For any questions or assistance regarding shipping, returns, or payments, you can contact us at:

Email: info@cannabilla.it

Phone: +39 0736 096736

Address: Via Caccianebbia 10, 63857 Amandola (FM)

Note: This policy is subject to change. Updates will be posted on this page, so please review it periodically.